The Office of the Legislative Auditor released its review of the troubled MNLARS. The report affirms that the system “did not adequately meet the needs of Minnesota residents and key stakeholders, despite a decade of work and significant state expenditures.” Their Office says the Department of Public Safety and the Office of Minnesota Information Technology Services must “share responsibility for the system’s unsatisfactory release” and many factors-rather than a single person or a single decision-contributed to the system’s rollout failure. Ultimately, they concluded that leaders of the DPS, MNIT and the project did not provide the oversight and direction necessary to ensure that the system would meet user needs. MNLARS had a troubled rollout in 2017 leaving local vehicle service branches with overtime and other unexpected costs.


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